When you receive the product, please check it immediately, If there is any problem with the product, you can apply for refund and replacement within 7 days after receiving the product.
Please be reminded that the products will not be included in the scope of defective products in case of the following problems:
The product size and the labeled size of the website produce an error range of less than 3 centimeters.
Extremely small stain within 0.1 cm.
The smell of new product. (Each person's perception of smell varies.)
The difference between the color of the product and the color displayed on the website. (Every computer or mobile phone screen color display is different, if there is a tonal error is normal condition.)
The indentation produced after the new product is disassembled。(Products may be stacked because of warehouse, express stacked and other factors produced by indentation, the general use of iron can be ironed.)
The product is intact but the packaging is damaged。(The product may be scratched or damaged due to collision during delivery.)
Application process for product replacement:
Can choose to use Email, or use telephone calls or use the online system to contact us, after our confirmation, please keep the product intact and send it back, when we receive the product and check it is correct, we will be able to carry out the return and replacement procedures.
Please attach the purchase certificate receipt, name, contact number, address and other information, so that we can effectively implement the replacement process.
The cost of sending back express shall be borne by the buyer.
Application process for refund:
Can choose to use Email, or use telephone calls or use the online system to contact us, after our confirmation, please keep the product intact and send it back, when we receive the product and check it is correct, we will be able to execute the refund procedure.
Please attach the purchase certificate, contact telephone number and the following bank information, so that we can efficiently implement the refund procedure.
# The above processes and procedures will take about 7-10 working days.
Thank you for your support to Mecko and we look forward to seeing you again.